Help

Can’t find the answer? Write to support@zhevat.com — include your phone model and what you tapped before the problem.

The label scan didn’t read my package

Photograph only the nutrition table, flat and in good light, without glare. If it still fails, the scan isn’t counted against your daily limit — try again or enter the product manually.

The numbers look wrong

When values don’t add up, ZHEVAT highlights them with a yellow note before you save. You can edit any field. Products found by barcode have a “Report a mistake” button.

I ran out of free scans

Free scans reset at midnight in your time zone. Barcode lookups and manual entry are always free and unlimited.

Restore my subscription

Sign in with the same account, then Profile → Restore purchases. To cancel, use your App Store or Google Play subscription settings; deleting the app doesn’t cancel it.

Move to a new phone

Sign in with the same Apple, Google or email account. Your diary, products and avocado sync automatically. Progress photos come along only if cloud storage for photos is on in your profile.

Stop or change reminders

Profile → Reminders: switch them off or pick the times. You can also turn notifications off in your phone’s settings.

Delete my account

See Delete account.